Can I return a product if I change my mind?

No — all our products are custom-designed and made just for you, so we cannot accept returns for buyer’s remorse.

What if my order arrives damaged or defective?

What happens if my package is unclaimed or sent to the wrong address?

Can I return hygiene-sensitive or personalized items?

No — items like face masks or personalized products cannot be returned for safety or customization reasons.

If your item is damaged, misprinted, or defective, contact us within 30 days. Verified issues will be replaced or refunded at no extra cost.

You may be liable for reshipment costs, and unclaimed shipments may be donated after 30 days.

Are all items VAT-free?

Yes — as a small Belgian business, our prices are VAT-free for annual sales under €25,000.

FAQs

Feel free to contact us if you need more assistance.